FAQs: General

Many people like to frame completed puzzles for display. There are many ways to do this yourself, or an easy solution is to take it to your local craft or framing store and have it done professionally.

To transport your puzzle to a craft store, make sure it is glued first - then sandwich between two pieces of cardboard or use one of the many storage options available. Make sure to keep it covered to avoid damages in the transport process.

We recommend having the puzzle dry-mounted (adhered to a thick piece of sturdy foam board) before framing to preserve the puzzle seamlessly and ensure no pieces fall out. This process costs about $15 at your local Hobby Lobby, depending on the size. If you are trying to be budget-conscious, it is entirely possibly to simply glue your puzzle at home and them find a frame that fits the size of your puzzle and frame it like you would a poster. Puzzle Warehouse sells several puzzle frames made specifically for 500 and 1000 piece jigsaw puzzles.

Ideally, puzzles should be covered with glass or a nice transparent plastic sheet inside the frame because the cover will protect the puzzle from fingerprints or scratches. The cover will also help secure the puzzle from collapsing or bowing from within the frame. Many customers recommend using conservation glass with built-in UV protection which will keep the puzzle colors looking vibrant for many years without fading. Once the puzzle is framed, it will look great and last a long time without any worry.

Click here to see the frames we have available for purchase. 

Read a more detailed guide to gluing and mounting your puzzle here.

The first step to display or frame your puzzle involves gluing the pieces together. Follow these tips and tricks to make sure the finished product makes all your hard puzzling work shine!


It’s important to put a piece of thin plastic, wax paper, or something similar underneath your puzzle before you glue. This will prevent a big mess from the puzzle adhering itself to your table or surface.

Picking a glue

There are many types of puzzle glue, including spray-on, powder and liquid. Our puzzle experts prefer liquid because it is pre-mixed, unlike the powder, and will coat more evenly than spay-on types. Some brands, like Educa, provide powdered glue with puzzles over 500 pieces. If you choose to use powder – just make sure you mix it correctly and it should work great! You want glue that seals clear, solid, and strong.

If possible, choose glue made by the same manufacturer as your puzzle. Glue packaging will indicate the size and number of puzzles it will cover.

Applying the adhesive

The easiest way to glue your puzzle is to actually pour the glue right on top of the puzzle and then use a piece of cardboard or a business card to spread the glue around. There is typically a brush attached to the bottle cap and you will use that to spread the glue along the edges of the puzzle. Some glue will take up to 4 hours to bond, seal and dry.

Be careful! Brushing or sponging on too much glue at once may cause the puzzle to swell or peel – ruining your hard work! 


If the edges curl up somewhat after the glue has dried, try turning the puzzle over and brushing a coat of glue on the back side of the pieces. When this dries, it will usually pull itself flat again. Alternatively, if the entire puzzle is dry, you can cover the surface and place underneath any weighted flat object that is bigger than puzzle. After a day or so being pressed, it should stay flat.

Avoid using glue at all on metallic puzzle or puzzles that have high quality finishing (glossy, lenticular, etc.) For these, werecommend using Puzzle Prestoby Buffalo Games. This is an adhesive paper that is applied to the back of the puzzle and holds it together in preparation for mounting.

Dry mounting & Framing

The best way to display your puzzle once it is glued is to have it dry mounted or framed in glass. If you try to hang it after just gluing, there is a good chance pieces will fall out with time. Dry mounting firmly secures the puzzle to a sturdy, foam-type board, perfect for framing. You can dry mount a puzzle at your local Hobby Lobby or most other craft store that offers framing services. 

There are several quality puzzle glues on the market, and we carry several brands. Find plenty of glue options here at Puzzle Warehouseand enjoy your favorite puzzles forever!

Read a more detailed guide to gluing and framing your jigsaw puzzle here.

We currently have two retail locations in the St. Louis area.

Retail Store Business Hours (CST)

We stay open late for holidays! Check below for our most up-to-date hours:

Main Store - Kirkwood
655 Leffingwell Ave. St. Louis, MO 63122
Get Directions

Monday - Friday:  8am - 7pm
Saturday:  9am - 5pm
Sunday:  11am - 5pm

Mid Rivers Mall Location
1600 Mid Rivers Mall Drive, St. Peters, MO 63376
Get Directions

Monday - Friday:  10am - 9pm
Saturday:  10am - 9pm
Sunday:  11am - 6pm



Missing a puzzle piece? We've got you covered.


So you've just received that puzzle you've ordered. You open the box and begin working away happily until you realize you're missing a piece!! Don't fret just yet!

It's easy to misplace a puzzle piece, so make sure you look everywhere first.

Puzzle pieces often wander off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece MIA! Double and triple check the packaging — it's very possible it could be hidden or stuck in there. Thoroughly search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle. Check under chairs, inside open garbage cans, under rugs, in your fridge... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.

Still nowhere to be found? Don't worry, there are options still!

Don't lose hope, there are still ways to finish that puzzle! Your best course of action is to contact the manufacturer. Many popular jigsaw manufacturers have anticipated that you may need a replacement piece and have created programs to replace individual pieces or entire puzzles. There are a few things to keep in mind. It's possible that the replacement pieces may not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for quality control. If this is the case, you might consider the Puzzle Doctor.

If you've determined you need replacement pieces simply follow these instructions!

  1. Find the brand or manufacturer name for the puzzle
  2. Determine which piece you need. Generally speaking you can count like you would on a chess board; A57, for example would be the first column and the 57th row.
  3. Contact the manufacturer. They may require you to mail in the UPC from the box. To help, we have compiled contact information and instructions from our most popular brands, below. 



What to do about missing pieces

BRIARPATCH Phone: 800-232-7427
Inquire about obtaining a replacement piece. They will make sure the puzzle is still available, and ask you to send $2.95 check or money order to replace.

Every Buffalo Games puzzle comes with a product warranty  on the inside panel of the box that has detailed instructions for their process.
If you need further help call 800-832-2331.
1.Cut out UPC code from the box
2.Include one of the puzzle pieces
3.Write the description of the problem on a piece of paper
4.Include your return address
5.Mail to:
Buffalo Games
220 James E. Casey Drive
Buffalo, NY 14206
Note: It's possible they will not ship you back just one piece but will instead issue a replacement of the whole puzzle or a voucher for a free puzzle. Allow 6 to 8 weeks for processing.


Phone: 661-775-2546
Email: orders@nmrdist.com
Contact and inquire about obtaining a replacement piece, they will provide instructions.


Web: Click here for online customer service form
Phone: 617-926-8080
1.Write your name, complete shipping address, phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) and include a brief description of the problem.
2.Cut the UPC code from the box. 
3.Place the UPC code and info sheet in envelope and mail to:
CEACO Quality Control
C/O Edaron, Inc
100 Appleton St.
Holyoke, MA 01040
Note: They will usually send you a replacement puzzle but if that puzzle is no longer available, they will send you another product of equal value and size. Allow 6 to 8 weeks for processing.

CLEMENTONI Email: info@clementoni.it
Inquire about obtaining a replacement piece.

Phone: 250-592-7374
Inquire about obtaining a replacement piece and they will provide detailed instructions.  
Puzzle Replacement Instructions


Phone: 801-785-1123
Enjoy: Our No Missing Pieces Video
Email: support@dowdlefolkart.com
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle

The individual pieces cannot be replaced.  A replacement puzzle will be sent in the bag.  Please keep the box and poster image.  If the puzzle is out of stock a new puzzle of similar theme and piece count will be sent. 

EDUCA Online Piece Replacement Program:
Click here to submit a lost piece request.

Cut out the barcode from the puzzle box. Put it in an envelope and mail to the address below:

Eurographics Puzzles Quality Control
9105 Salley St.
LaSalle, QC
H8R 2C8 Canada

Postage if mailed from US: $1.15
Postage if mailed from Canada: $1.00

You will receive a replacement puzzle within 4-6 weeks.
Pieces are non-transferrable between puzzles.
Please note that we only replace puzzles in the US and Canada.


See Ravensburger


Phone: 800-883-6408
Email: info@LPFpuzzle.com
Inquire about obtaining a replacement piece and they will provide instructions.

GEO PUZZLE Phone: 920-475-2002
Email: info@geotoystore.com
Inquire about obtaining a replacement piece.
HASBRO Web: Click here for online contact form 
Include in the message Name of the puzzle, Date you purchased or received the product, Parts needed, Product UPC code
Note: A full replacement puzzle is the most likely result. Allow 6 to 8 weeks for processing.

The vendor for Hasbro's Puzz3D items has a seperate policy for missing piece replacement for the Puzz3D items only. Simply send a .jpg image showing the missing piece and Winning Solutions will send out replacements right away. Email: info@winningsolution.com
HEYE or JUMBO If you purchased a Heye or Jumbo puzzle from Puzzle Warehouse, please email us or call our toll free number at 866-539-4278 for  help handling any issues with manufacturer defects or missing pieces.
LATE FOR THE SKY If the puzzle or game piece was missing from original packaging, contact them directly at 800-422-3434 and they will send them the missing piece at no charge. If the piece was lost or damaged, you will have to replace the entire puzzle.

Phone: 520-741-1315
Email: internetorders@masterpiecesinc.com
Send request to: 2843 W. MasterPieces Dr., Tucson, AZ 85741 (ATTN: Customer Service)
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
5. If a quality control sheet was included in the box, send this back as well
Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count.

MEGA PUZZLES Phone: 800-465-6342
Click here to submit a lost piece replacement request
MELISSA & DOUG Phone: 800-718-5365
Email: Service@MelissaAndDoug.com
Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle.
NEW YORK PUZZLE COMPANY Phone: 580-789-9535
Email: info@newyorkpuzzlecompany.com
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.

Phone: 800-255-7316 ext. 108
Email: paige@paperhouseproductions.com
Inquire about obtaining a replacement piece. Note: they will usually replace entire puzzle. They need to know the style of the puzzle or description of the image and your address. No product number or UPC necessary. 

PIATNIK Email: sales@piatnik.com
Inquire about obtaining a replacement piece.
POMEGRANATE Phone: 1-800-227-1428
Web: Click here for online contact form
Inquire about obtaining a replacement piece.
PUZZLETWIST Phone: 763-971-8057
Web: Email PuzzleTwist
Inquire about obtaining a replacement.
RAVENSBURGER Web: Online Customer Service Form
Phone: 855-257-1500
Note: Ravensburger cannot replace individual puzzle pieces due to the production process - excepting 3D puzzle pieces which may be replaced. A replacement puzzle may be sent by Ravensburger if the piece is missing due to manufacturers defect.
SERENDIPITY Web: Click here for online contact form
Phone: 800-891-7479
Email: sue@serendipitypuzzles.com
Inquire about obtaining a replacement piece.
SPRINGBOK Phone: 800-497-8697
Web: Click here for online contact form
Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle.
SUNSOUT Email:customerservice@sunsout.com
Phone: 866-352-7300
Inquire about obtaining a replacement piece. 
Note: Inside each puzzle box is a sheet of paper with instructions for replacing pieces. They can replace individual pieces for puzzles 1000 pieces or more that are currently in stock. If unavailable, they replace the entire puzzle.
TDC Phone: 800-292-7676
Email: sales@tdcgames.com
Inquire about obtaining a replacement piece. Note: They are only able to replace pieces for some puzzles. 

Phone: 800-548-8009 ext. 19
Email: info@puzzlemaps.com
Send request to P.O. Box 818 Jackson, NH 03846
1. UPC barcode cut from the box
2. Title of puzzle
3. Name and Phone number
4. Description of problem (i.e. missing piece or damaged)
5. If damaged, include photo of damages
Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut.

4D Cityscape Phone: 416-410-2642
Web: Click here for online contact form
Instructions: Email missingpieces@4dcityscape.com and give them information about the missing pieces. They will contact you upon further review and inspection.


Still Need Help?

If your manufacturer can't replac

It is important to note that this chart is for reference only, and does not guarantee that all titles by that brand will be exactly ribbon or random cut.  If you are concerned about a specific title and require only a specific cut, please contact us prior to ordering.


Brand Cut Style Piece Image
4D Cityscape 3D (varies) Coming soon
African American Expressions Random Coming soon
American Puzzle Co Wooden Brainteasers Coming soon
Andrew Blaine Random Coming soon
Aquarius Random Coming soon
BigJigs Ribbon Coming soon
Brainwright Random Coming soon
Briar Patch Ribbon Coming soon
Buffalo Games Ribbon Coming soon
Cardinal Ribbon Coming soon
Ceaco Random Coming soon
Clementoni Ribbon Coming soon
Cobble Hill Random Coming soon
Creative Crafthouse Wooden Brainteaser Coming soon
Crocodile Creek Varies Coming soon
Dino's Ribbon Coming soon
Dowdle Random Coming soon
D-Toys Varies by Puzzle Coming soon
Educa Ribbon Coming soon
Eurographics Random Coming soon
GeoToys Random - state shaped mostly Coming soon
Hasbro Varies Coming soon
Heye Ribbon Coming soon
Jumbo Ribbon Coming soon
Karmin   Coming soon
Lafayette Ribbon Coming soon
Lang   Coming soon
Liberty   Coming soon
MasterPieces Random Coming soon
MEGA Ribbon Coming soon
Melissa and Doug Varies Coming soon
Mic-o-mic   Coming soon
MindStart Ribbon Coming soon
New York Puzzle Co Ribbon Coming soon
Paper House   Coming soon
Peaeceful Wooden Random Coming soon
Piatnik Ribbon Coming soon
Pintoo   Coming soon
Playbox   Coming soon
Pomegranate Ribbon Coming soon
PPW   Coming soon
Pressman   Coming soon
Purrfect Puzzles   Coming soon
Puzzle Twist   Coming soon
Puzzle With Me   Coming soon
Ravensburger Ribbon Coming soon
Schmidt Ribbon - with some variation Coming soon
Scramble Squares Non-Interlocking Square Pieces Coming soon
Springbok Varies by Puzzle Coming soon
TDC   Coming soon
The Learning Journey   Coming soon
University Games   Coming soon
USAopoly   Coming soon
White Mountain Varies by Puzzle Coming soon
Willow Creek Press   Coming soon
WinCraft   Coming soon
Winfield Galleries   Coming soon
Winning Moves Games   Coming soon
World Pub Group   Coming soon
Wrebbit   Coming soon

We accept Visa, Mastercard, Discover, American Express, Check, Money Order, Wire Transfer, Paypal and Western Union.

Puzzle cuts vary based on manufacturer and even within the manufacturer can vary by title.

(Lots more being added here)

Puzzle cuts vary from brand to brand and also at the individual puzzle level.  There are two primary types of puzzle cuts, Ribbon and Random Cut.

Ribbon Cut puzzles are the most common.  A ribbon cut, also known as a "traditional cut" or "strip cut", has interlocking pieces and matched, interlocking corners, with a few shape variations of pegs and holes.  Ribbon cut puzzles have uniform rows and repeating patterns.

Manufacturers of Ribbon Cut Puzzles:  Buffalo Games, Cardinal, Clementoni, Dino's, Educa, Heye, Jumbo, Lafayette, MEGA, MindStart, New York Puzzle Co., Piatnik, Pomegranate, Ravensburger, Schmidt (Ribbon but with variation)


Examples of Ribbon Cut puzzles:

Random Cut puzzles have irregularly shaped, sometimes non-interlocking edges and are generally considered more difficult than their ribbon cut counterparts.  Random cut puzzles vary significantly in appearance from puzzle to puzzle, which will in turn increase the difficulty.  Random cut may also be referred to as "Victorian cut", "Whimsy cut", or "Irregular cut."  

Manufacturers of Random Cut Puzzles:  GeoToys, African American Expressions, Andrew Blaine, Aquarius, Brainwright, Ceaco, Cobble Hill, Dowdle, Eurographics, MasterPieces, Peaceful Wooden


Examples of Random Cut puzzles:


FAQs: Gift Certificates

No. In fact, you may use your certificate toward multiple visits. Only the amount of the present order will be deducted from your total remaining gift certificate amount. You can shop again later to use any balance (use the same certificate code).

You have three ways to redeem your gift certificate(s):

  1. Via our Web site, located at www.puzzlewarehouse.com.
  2. Via a phone order, just call toll-free {{COMPANYTOLLFREEPHONE}}.
  3. If you happen to be in the St. Louis, MO area, you can redeem at one of our retail locations.

The gift certificate ordering screen can be found here. We sell them from $10-$500.  You can purchase online at the aforementioned link, or in any of our St. Louis retail locations!

FAQs: Puzzle of the Month Club

Sure!  Give our support staff a shout and we'll take care of it!

We are now offering the Puzzle of the Month Club as a recurring $9.99 monthly charge!

Absolutely.  You will receive the free shipping option for the entire year your membership is active.  Place one, five or even ten orders during a month and they'll all ship for free with your next shipment!

Because this item is so often purchased as a gift, we do not automatically activate your membership.  Within a few minutes of your payment clearing, you will receive an e-mail welcoming you to the club.  The full activation instructions as well as your activation code should be contained in that e-mail.  If you purchased the club membership but did not receive or deleted the e-mail, please contact our support staff.

You can find the details and purchase the club membership by clicking here.

Please contact our support staff to re-send the activation e-mail.

Yes!  Please contact us and we will make the change on your account.

You will first need to log in to the account with an active membership.  On our easy, one-step checkout page, an option will appear to ship your order with your next scheduled Puzzle of the Month, along with the date the next shipment is scheduled to leave our warehouse.  You can opt to ship separately, but will be charged for shipping in that case.

We give you a seven day heads up on the puzzle we've chosen for you.  You have the option of swapping your puzzle of the month choice with one of many alternatives at any time during this seven day period!  If you forget, no problem!  You're covered under our no hassle 30 day return period (365 days if you're also a member of our free loyalty program!)

Please contact our support staff to cancel your recurring monthly membership.  The yearly membership cannot be cancelled after the first order has shipped.

When you join the Puzzle of the Month Club at Puzzle Wareouse, you'll receive 12 new jigsaw puzzles over the course of a year. Chosen by our staff, we work hard to to find a puzzle for each month of the year that is new, exciting, and challenging - based on the difficulty level you prefer: 300, 500, or 1000 pieces.

All puzzles are selected from top brands like SunsOut, Buffalo Games, and Master Pieces, and include the most popular themes we think any adult puzzler would love (never too juvenile, feminine, or masculine).

You're buying more than just 12 puzzles when you join the Puzzle of the Month Club - you'll also get FREE shipping on any orders for a year! Combine any orders placed during the year with your puzzle of the month shipment and get free shipping, no minimum order required!

A week before shipping, we will notify you by e-mail of the puzzle chosen for delivery. Don't like what we've selected for you? No problem! Simply contact us to switch it out for a puzzle of your choice from the Swap Options link in your e-mail notification. Didn't swap in time? Don't worry - any unopened puzzle is still always covered by our return policy. 

This offer only applies to the Continental United States*

Your first puzzle of the month will ship approximately two weeks from the date the membership is activated, and every four weeks thereafter.

FAQs: Puzzle Rewards Program

At this time, no.  We are working, however, on additional tiers for our most loyal customers, which will give benefits like discounted free shipping, double points days and more!  All points accrued from your date of sign up will make you eligible for these tier upgrades.  Stay tuned for more on this!

Yes.  Let the cashier checking you out know that you'd like to be enrolled - we'll take care of the rest!  We are also planning special retail-only offers for our rewards members!

Rewards members will have the option to apply any available balance to a purchase at the time of checkout.  If you are logged in and have an available balance, you will be given the option to apply that balance at the time of checkout.

Look for the box that looks much like this one the next time you check out! (Example only)

You earn one point for every 20 cents spent (5%) when you are a part of the program.  One earned point is then worth one cent on future purchases.

100 points = $1
1000 points = $10

Points are applied to the rewards account thirty days after the relevant order is placed.  You should be notified when the points are added.  Been longer than 30 days?  Give us a call to investigate.

Unfortunately, you can only accrue rewards points for orders placed at the time of and after sign up.

We're giving back to our loyal customers!

By signing up for this free program, you will begin accruing rewards points, which are effectively cash back - 5% of your purchase total.  You can use these points on any future order - no minimum required!  You will also extend your return period from 30 days to 365 days on unopened items.  Rewards members will also receive special offers, coupons and discounts throughout the year!

Puzzle Warehouse never shares your information with a third party.  As part of the rewards program, you will occasionally receive promotional material related to the rewards program and we may send you balance reminders when you accrue cashback.  We aren't in the business of getting on your nerves - you won't be receiving daily e-mails from us related to this program. (We do have the Daily Deal newsletter if you do want daily e-mails!)

FAQs: Shipping

If you are in the continental United States, we offer flat-rate $7.99 shipping, 365 days a year via FedEx Smartpost.  If you order one puzzle it's $7.99 shipping, if you order 5 puzzles, it's still $7.99!  We also offer free shipping for members of our Puzzle of the Month Club and on any orders above $75.

If you are outside the continental US, the shipping charges vary based on the total weight of the products ordered and where you are having them shipped.  Unfortunately, due to the high cost of shipping to other countries, we are not able to offer flat rate shipping at this time.

When it comes to low-weight shipping for residential customers, consider the efficient, economical FedEx SmartPost service. By utilizing the U.S. Postal Service® for final delivery, FedEx SmartPost reaches every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations. You can even use FedEx SmartPost to ship to Alaska, Hawaii and all U.S. territories.

When using FedEx Smartpost, FedEx will deliver your package within just a couple of business days to your local post office.  Final delivery will be made by your local USPS carrier.

FedEx SmartPost is only available shipping to locations in the United States.

If you see this message on the product page, the item will ship today if the order is placed before 3:00PM central.  However, since Puzzle Warehouse is also a retail store, there are times when the puzzle in stock is no longer in stock by the time shipping gets to your order.  In the event of that happening we will notify you as soon as possible.

We offer several shipping options.  The cheapest shipping option is typically FedEx Smartpost.  We also offer FedEx Ground, FedEx 2-Day, FedEx Overnight and Priority mail services to US locations.

SmartPost: 2-7 business days
FedEx Ground: 1-5 business days (guaranteed by the 5th day)
FedEx 2Day: 2 business days (guaranteed by the 2nd business day).  FedEx Express does not deliver on Saturday or Sunday, and does not consider these days business days.  This is not our policy, it is FedEx's policy.
FedEx Overnight: 1 business day (guaranteed by the next business day). FedEx Express does not deliver on Saturday or Sunday, and does not consider these days business days.  This is not our policy, it is FedEx's policy.

International shipments vary in timeframe based on location and shipping options available to that locale.  Please contact us for an estimate to your specific location.

Assuming everything you ordered is in stock, your order should ship either the same day (if the order is placed before 3:00pm CST) or the following business day (if placed after 3:00pm or on the weekend)

We are unable to ship some large or oversize items outside of the United States. This includes Portapuzzles, Puzzle Stores, and some other storage options. Please contact us for further information or additional help.

Puzzle Warehouse offers free shipping on all orders $75 and over, 365 days a year to buyers in the continental United States.  You can also get an entire year of free shipping by joining the Puzzle of the Month Club! From time to time we offer limited-time discounted shipping via promotions and coupon codes.  Most of these promotions and discounts are sent through our free newsletter and rewards program.  Sign up to make sure you don't miss out!

Unfortunately we are not able to offer free shipping to the outer states or other countries at this time.